55rt Privacy Policy – Malaysia User Data Protection

55rt is an online gaming platform fully committed to protecting the privacy and personal data security of every member. We understand that your trust is the most valuable asset in our relationship, and we do not take this responsibility lightly.

This Privacy Policy is designed to give you a clear and comprehensive overview of how we handle your personal information — from the moment you register an account through every transaction and interaction that takes place on the 55rt platform. We believe transparency is the foundation of trust, and we strive to explain every aspect of our privacy practices in plain, easy-to-understand language.

This document applies to all users accessing the 55rt platform via the website at 55rt.pro or via our mobile app. If you are using our services on behalf of an organisation or other entity, you confirm that you have the authority to bind that entity to the terms of this privacy policy.

55rt only collects data that is strictly necessary for the stated purposes. We do not collect irrelevant or excessive information. The following are the categories of data we collect:

Data you provide directly during registration, the KYC process, and any interactions with our support team is stored securely. We also collect data automatically via cookies and tracking technologies when you browse our platform — this is explained further in Section 6.

All information you provide to 55rt is used for clear and lawful purposes. We will not use your data for purposes not stated in this policy without first obtaining your consent. The following are the primary purposes for which your data is used:

• Account Management: Creating and maintaining your member account, processing registrations, and handling account requests such as password resets.
• Transaction Processing: Securely and accurately verifying and processing all deposits, withdrawals and other financial activities in your account.
• KYC & Anti-Fraud Compliance: Conducting required identity checks, detecting suspicious activity and preventing fraud and money laundering in accordance with legal requirements.
• Service Enhancement: Analysing usage patterns to enhance platform features, resolve technical issues and deliver a better gaming experience.
• Essential Communications: Sending account-related notifications, policy updates, security information and responses to your support enquiries.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support to members who need it.
• Marketing (With Consent): Sending bonus offers, promotions and the latest platform news — only to members who have consented to receive such communications.

55rt does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, there are limited circumstances where we need to share your data with trusted external parties:

• Payment Processors: Integrated payment partners such as FPX, DuitNow, and trusted digital wallet providers receive the transaction data necessary to process your deposits and withdrawals. All payment partners are subject to their own strict privacy policies and security standards.
• Game Software Providers: Third-party game providers supplying slots, bingo and fish shooting games on our platform receive the game session data necessary for technical purposes. This data does not contain complete personally identifiable information.
• Relevant Authorities: 55rt will disclose required information to law enforcement authorities or regulatory bodies when mandated by law or a valid court order.
• Technical Service Providers: Companies that assist us in managing IT infrastructure, customer service, and analytics tools. All such providers are bound by data processing agreements that obligate them to protect your information.

Your data security is the absolute priority of 55rt. We continually invest in the latest security infrastructure to ensure your information is always protected against cyber threats, unauthorized access and data breaches.

The security measures we implement include:

• End-to-End Encryption: All communications between your device and our servers use TLS 1.3 protocol with AES-256 encryption, ensuring that transmitted data cannot be intercepted or read by any third party.
• Two-Factor Authentication (2FA): An additional security layer for account login that requires a one-time verification code in addition to your password.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect any unusual activity or unauthorised access attempts on our systems.
• Regular Security Audits: The 55rt platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts.
• Internal Access Controls: Only authorised staff with a legitimate business need may access member personal data, and all access is logged and monitored.
• Secure Data Backup: Your data is regularly backed up to multiple server locations to ensure service continuity in the event of a technical disruption.

The 55rt platform uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions properly. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, language preferences, and security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collecting information on how you use our platform — pages visited, time spent and errors encountered — to help us improve website performance.
• Functional Cookies: Storing your personal preferences such as language settings and interface theme so you do not have to reconfigure them each time you visit the platform.
• Analytics Cookies: Helping us understand overall platform usage patterns for product improvement purposes. Data collected is aggregated and cannot identify you personally.

You can manage or block cookies through your web browser settings at any time. Please note that blocking essential cookies may affect certain features of the 55rt platform. To learn how to manage cookies on popular browsers, refer to your browser's help documentation.

As a 55rt platform user, you have clearly defined rights regarding your personal data. We fully respect these rights and provide straightforward mechanisms for you to exercise them:

To exercise any of the above rights, contact our data protection team via live chat or our support email. All requests will be processed within 30 business days. In complex cases, this period may be extended with appropriate notice to you.

55rt retains your personal data only for as long as necessary for the stated purposes, or as required by law. Our data retention policy is as follows:

• Active Account Data: Retained for the duration your account is active and for a specified period after account closure for audit and legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with applicable Malaysia financial and tax legislation.
• KYC Documents: Retained for the period required by applicable anti-money laundering (AML) regulations.
• Support Communication Logs: Retained for two (2) years for quality control and dispute resolution purposes.
• Technical Log Data: Retained for 90 days for security and technical troubleshooting purposes.

Upon expiry of the retention period, data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.

55rt reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any changes made will:

• Published on this page with the effective date clearly marked at the top of the document.
• Communicated to members via in-platform notifications or their registered email, particularly for changes involving a reduction in privacy rights or the addition of new data use purposes.
• Accompanied by a summary of key changes in plain language so you can quickly assess their impact.

Continued use of the 55rt platform after the effective date of any privacy policy amendment shall be deemed your acceptance of those changes. If you disagree with the changes made, you have the right to close your account by contacting our support team.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, we are here to listen and assist you.

Our Data Protection Officer (DPO) team can be reached through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the 55rt platform.
• Support Email: [email protected] — response within 1–2 business days.
• Dedicated Privacy Email: [email protected] — for enquiries regarding data rights and privacy complaints.

Every complaint received will be acknowledged within 48 hours and resolved within 30 business days. If you are not satisfied with our response, you have the right to refer the matter to the relevant data protection authority in Malaysia.